3 Things Every Customer Should Know About Mitigation Companies

10/1/2018 (Permalink)

This is interesting data from our SIU department we thought you readers would appreciate.

Unlike most mitigation companies, we have a Special Investigation Unit (SIU). From over 1500 investigations performed for Insurance Carriers, Property Managers, Cities, etc, we have aggregated & analyzed the data from the last couple years.

Here are 3 Things All Customers Should Know:

1. OVER 90% of the time the customer was OVERCHARGED an average of 40-60%.

2. Industry standard for drying is 3-5 days (per IICRC). In most cases mitigation companies are charging for 10 days or longer. Have you ever asked them “Why”?

3. 99% of the time mitigation companies cut the drywall, have you ever asked "Why"? In many instances, IICRC guidelines recommend “in-place drying” since it is safe and reduces cost.

We fully understand that mitigation and/or restoration companies stand to make a lot less money on each project. However, the benefits to you are reduced: Cost(s), Business Interruption, and Overall Collateral Spend.

Accidents happen, but that doesn’t mean you have to be a victim! - If you feel you have been overcharged, send us an old estimate and we’ll do a ‘quick review’ for free. Maybe you are one of the lucky 10%.

We hope one day we can work together…SERVPRO® of Downey puts its partners before its pocketbook.