Recent Why SERVPRO Posts

3 Steps to Prevent Water Damage While on Vacation

7/28/2022 (Permalink)

flooded living room Can anything be done to prevent such a disaster?

It's a nightmare scenario... coming home from vacation to discover your house is flooded from water damage. This scenario is all too common for homeowners, in fact, the Insurance Institutereports that water damage claims are the second most common claim. It's a disastrous problem. Can anything be done to prevent such a disaster? Here are 3 steps to prevent water damage while on vacation.

  1. Check Your Home | Before you leave, go and inspect areas where leaks could occur. Pipes in the kitchen and bathroom are especially important. Make sure there are no cracks or small leaks in the pipes. Check to make sure all pipes are secure.
  2. Clear Gutters & Downspouts | Clear away any blockages that could allow water to rest. Resting water in your gutter near your roof could cause water to leak through the roof.
  3. Shut Off Water Valve | When in doubt, turn your water valve off. This will prevent water from circulating in your pipes. If you live in an area with freezing temperatures, clear the pipes after you turn the water off to prevent the pipes from bursting.

A little preparation goes a long way in preventing a big expensive disaster. Nobody wants to return home from vacation to deal with a water damage. 

_____

When a disaster strikes, SERVPRO® is here to help. Call SERVPRO® of Downey for your disaster recovery needs. From Fire and  Water Damage to sanitization, we are there to assist you. Call us at: (562) 392-3007

3 Things You Should Know About Mitigation Companies

4/8/2022 (Permalink)

Our SIU department has collected the following data throughout its operation, we thought we'd share this important data to keep customers informed about other mitigation companies.

Our Special Investigation Unit (SIU) has performed over 1500 investigations for Insurance Carriers, Property Managers, Cities, etc, we have aggregated & analyzed the data from the last couple of years.

Here Are 3 Things All Customers Should Know:

1. Over 90% of the time the customer was OVERCHARGED an average of 40-60%.

2. Industry standard for drying is 3-5 days (per IICRC). In most cases, mitigation companies are charging for 10 days or longer. Have you ever asked them “Why”?

3. 99% of the time mitigation companies cut the drywall, have you ever asked "Why"? In many instances, IICRC guidelines recommend “in-place drying” since it is safe and reduces cost.

Mitigation and/or restoration companies stand to make a lot less money on each project. However, the benefits to you are reduced: Cost(s), Business Interruption, and Overall Collateral Spend.

Accidents happen, but that doesn’t mean you have to be a victim! - If you feel you have been overcharged, send us an old estimate and we’ll do a ‘quick review’ for free. Maybe you are one of the lucky 10%.

SERVPRO® of Downey is here to help you through this process, to keep you informed, and to make sure you're getting the best service possible.

For appointment or consultation information, call SERVPRO® of Downey for your disaster recovery needs. From Fire and  Water Damage to sanitization, we are there to assist you. Call us at: (562) 392-3007

Will Mold Go Away On Its Own?

4/5/2022 (Permalink)

SERVPRO has specialized in mold removal for over 50 years SERVPRO has specialized in mold removal for over 50 years

No one wants to find mold growing in their home. However, if you discover any type of mold in your house, it's not the end of the world, there are things that can be done to either reduce, or remove it completely, and give you back your peace of mind. You may be wondering, 'If I do nothing will the mold go away on its own?' Consider how mold behaves and how to get rid of it.

Common Causes

Mold can be found in many places around your home; walls, cabinets, bathrooms, even your carpet! Mold will normally only thrive in dark and moist environments. Some of the common causes include but are not limited to:

  • Plumbing Leaks
  • Roof Leaks
  • Condensation
  • Humidity
  • Flooding
  • Spills
  • Etc.


DIY

While there are many DIY solutions to dealing with mold, most commonly using bleach, those aren't usually effective. This is especially true on porous surfaces, where mold is typically found, as it spreads deep into the material where the cleaning solution cant reach. However, your safest bet is to call a professional who is certified and experienced in mold cleanup.

Nothing

If you do nothing but remove the factors that encourage mold growth, such as moisture and humidity, you should be able to slow and stop its growth. However, this won’t remove the mold. The spores will still be there, and as soon as moisture is reintroduced they will come back at full strength.

Remediation

The best way to ensure mold is fully gone is to call a mold remediation specialist. SERVPRO has specialized in mold removal services for over 55 years. We have a qualified, experienced team of professionals that have the right equipment and techniques to safely and thoroughly remove mold from your house. We can show up any time of day or night, address the severity of the mold growth, and create a plan to get rid of it with as few disruptions to your life as possible. 

SERVPRO® of Downey, Montebello, Compton, and Vernon are your Mold Professionals. Call us to schedule an appointment, at (562) 392-3007

Does Your Home Smell, and How to Fix it

10/12/2021 (Permalink)

A couple holds their nose in their home Do you know the common odor generators in your home?

Sooner or later your house may start to smell. You may start to wonder, is it the trash, old food, or maybe the shrimp that fell behind the couch is a bigger problem than you thought it would be. No matter where the smell is coming from, here are some of the common culprits as well as some of the best DIY methods we could find for neutralizing them.

Common Problem Areas

  • Kitchen

Here you may find odors lurking in the trash or fridge. Other common areas include the garbage disposal and the vent hood above your stove or oven.

  • Bathroom

In the bathroom smells and odors are lurking around almost every corner. Whether it comes from a dry P-Trap to the toilet or sink, stink is everywhere.

  • Laundry Room

Although this is where things go to get cleaned, there can still be a plethora of smells found here. Be it dirty laundry or a mildew filled washer 

  • Bedroom

Here smells may come from dirty laundry, trash cans, and more. One place many may not expect is bedsheets. They can harbor dead skin and bacteria.

  • Pets

Your pets probably love to rummage through planters and trash cans, exploring all they can. That however means that they also bring those smells inside.

How To Deodorize Your Home

Simply put baking soda and vinegar (separately, of course, we don't want a 6th-grade science experiment on our hands) can work wonders on not just covering up but neutralizing odors. For a simple way to deodorize your whole home simply simmer a cup (or more) of vinegar! Once the vinegar smell fades so will the rest of the odors that came before it. Similarly, if a room has a musty or damp smell, like a laundry room or garage, place a bowl full of baking soda or kitty litter inside. Both will help to absorb and trap nasty odors, however, it's recommended to make sure those areas are well ventilated and dry so smell never comes around in the first place. For your pets, one of the biggest problems can be their beds or toys. Spraying with a 1 to 1 dilution of vinegar can really work wonders, or simply replacing old bedding after a certain time.  

If you are in need of a more heavy-duty deodorization, the specialists at SERVPRO® of Downey, Montebello, Compton, Vernon are here for you at (562) 392-3007. We’ll make it "Like it never even happened."

Unified School Districts Choose SERVPRO® of Downey

8/20/2021 (Permalink)

commercial school restoration disaster near me downey compton montebello vernon SERVPRO® of Downey provides a fast response to any disaster!

Facility management requires unique solutions. Each facility is managed differently depending on its needs. School facilities are no different. In fact, further care and attention are involved in managing those facilities since our children spend a great deal of time there. Safety is a priority, Safety is our priority at SERVPRO® of Downey.

Here is a recent highlight from a project we did for a school district:

Mold and Lead were discovered in various areas of this school. Once an abatement team arrived to confirm the areas, SERVPRO® of Downey was called out for remediation and removal. 

The areas needed to be available for use within one week. Safety was a priority, and the teachers and students were not allowed to reoccupy until the areas were cleared. We began work immediately so the classrooms could reopen on time. The job was complete and there was minimal disturbance to the school workings.

Here is a quote from the Sr. Director of Risk Management, "I went by there this morning and the Team did a fabulous job last week, this weekend and earlier this week in getting this Classroom ready for Instruction today.  The Teacher was very pleased with her classroom this morning... A Special thanks goes out to the teams at both SERVPRO and Executive Environmental Services for the hard work that your staff did last week, this weekend and earlier this week on Monday on getting this abatement project completed and passing clearances for our Teachers and Students to be able to reoccupy this classroom safely, we do appreciate your hard work to make this all happen in a short period of time within a week or so." 

SERVPRO of Downey, Montebello, Compton, and Vernon are available for all of your facility management needs. We work with various facilities providing fast and effective solutions to your unique problems. Call us 24/7 at (562) 392-3007

A SERVPRO Story | Bob C. Testimonial

7/29/2021 (Permalink)

servpro testimonial logo Click the link in the article to view the video...

When people hear stories of water or fire damage, they often think "that'll never happen to me." That is until it happens.

Bob & Marsha found themselves in that situation, never using their insurance of 20yrs! Until they woke up one Sunday morning, and they found water in their home.

Our team at SERVPRO of Downey got close with Bob & Marsha throughout their loss. Our team was there every day to handle the loss but also address the anxieties and many questions Bob and Marsha had. In the end, we all felt like family. 

We couldn't be happier to work with Bob and Marsha in their home and help them through this difficult time. 

To see their full story, view the video below:

https://youtu.be/P4N9eTCgMgQ

Protect Your Business with a Board-up

6/25/2021 (Permalink)

board-up Protect your business with a Board-up

From burglars to car crashes, if a window is shattered or a part of a wall is missing you need a fast solution! You need a board-up to cover and protect your business.

That's Where We Come In

Our team of qualified technicians at SERVPRO of Downey act fast to help you to deal with the chaos. We quickly board up any opening using high-quality materials like plywood and/or tarps, depending on the size of the hole, the surrounding damage, and other factors.

Our techs will then remove any debris left behind. However, we know a board-up is just the start of the restoration process. We are also able to provide reconstruction services as well, to rebuild your property back to its original condition. Our Director of Construction can get your business to, “Like it never even happened.”

A board-up helps protect your property from further damage and it will help the cleanup and recovery process go much faster. 

SERVPRO of Downey is here to help with all your board-up needs. We are open 24/7 365 days a year to help you get back to normal. Call us at (562) 392-3007

Ask your Mitigation Company if They're IICRC Certified

4/2/2021 (Permalink)

servpro logo iicrc logo SERVPRO is a IICRC Certified firm

Our Highly Trained Restoration Specialists can restore your Downey Business

SERVPRO of Downey is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO® of Downey is here to help with all your water damage needs. We are open 24/7, 365 days a year to help you get back to normal. Call us at (562) 392-3007

Commercial Deep Cleaning | Sanitizing

3/23/2021 (Permalink)

cleaning a commercial kitchen The cleaning of a commercial kitchen.

According to the CDC, 1 in 6 Americans get sick from contaminated foods and beverages each year, while 3,000 die. 

That statistic gives proof that restaurant & kitchen cleanliness is crucial. That's a fact whether it's a school cafeteria or a 5-star Michelin restaurant. Kitchen managers do well to follow strict food safety regulations when it comes to handling food in their kitchen and maintaining a sanitary commercial kitchen. Addition measures may be implemented to protect the employees and customers form viral contaminations.

Aside from the strict internal regulations on cleaning, for facilities to ensure all areas of their restaurants are properly cleaned they may look into these trouble areas:

The Kitchen Floor: A clean kitchen floor usually means a clean kitchen. These floors sustain foot traffic, fallen food, and grease from machines. If not cleaned properly they can become a breeding ground for bacteria and vermin. Thorough sweeping, from corner to corner, under all equipment and washed with cleaning solution will ensure a sanitary floor. 

The Refrigerator: Daily cleaning of refrigerators, walk in or stand alone, will prevent cross-contamination of foods. Wiping down these units will also prevent mildew, a type of fungus.

Dumpster Zones: Although dumpsters are typically on the exterior of a restaurant, they can easily get over looked in the process of cleaning. The cleaning of this area can prevent foul odors, vermin, and hard grease and oil stains. It can greatly improve the appearance of your facility.

Remember, a cleaner kitchen is a healthier kitchen. 

Sanitize Your Downey Business from COVID-19

10/8/2020 (Permalink)

COVID-19 cleaning near me downey, here to help How Clean is Your Downey Business? (800) 700-SERV

As businesses in the Downey Community continue to reopen, cleanliness and safety are of most importance. As the COVID-19 pandemic is still sweeping across communities, taking precautions will serve to protect your employee's and customers.  

We're Here to Help Protect Your Downey Business

No doubt your already implementing the basics:

  • Social Distancing 
  • Mask Requirement
  • Routine Cleaning of your Facility
  • Increased Hand Washing

These will certainly serve to protect your facility. Can further precautions be taken to protect your business and customers?

At SERVPRO® of Downey, we offer a variety of methods to keep your facility safe and free from viral pathogens. 

Our methods include:

Read more about these methods and why they are most effective at the links above.

To schedule a Sanitation Cleaning at your Downey Business, call (800) 700-SERV. 

Ask about our Routine Certified Cleaning Program!

National Preparedness Month: 2020

8/20/2020 (Permalink)

National prep month logo Be Prepared, Stay Informed

In September of each year, communities & families come together to recognize and promote disaster planning. With the presence of the global COVID-19 virus, there is no better time to plan ahead for the future.

This years National Preparedness theme is: "Disasters Don’t Wait. Make Your Plan Today."

What you can expect from Natl Prep month:

  • How to communicate with your family, friends, & neighbors about disasters.
  • How to build a preparedness kit.
  • Learn about the risks in your area, and be able to protect your home from those risks.
  • How to teach youth about the importance of preparedness.

Stay tuned this month as we share resources that will prove to be valuable during disasters.

Follow the conversations online using #NatlPrep & #BeReady. As well as @SERVPROdowney, @readygov, & @fema. We look forward to spreading the word about preparedness this Natl Prep month!

Disinfect with Electrostatic Sprayers

7/23/2020 (Permalink)

Electrostatic sprayers lined up Is your business as clean as it could be? (562) 392-3007

How do you clean? Traditional methods are tried and true, like a cloth & disinfectant. Now more than ever, with the presence of COVID-19, people and businesses want fast effective ways to clean. One of our favorite methods is the use of Electrostatic Sprayers.

What is Electrostatic Disinfection? 

Electrostatic Spraying is way to apply cleaners and disinfectants to surfaces and objects. As the solution passes through the sprayer the particles become positively charged. These positively charged particles aggressively stick to surfaces and objects. 

Why Electrostatic Spraying is Right for Your Business:

Due to the aggressive nature of the particles, they adhere even to hard to reach places. This reduces your cleaning time by 50%! The use of Electrostatic Sprayers also allow you more control over the disinfectants and viruses at your facility. 

Not only will your business be clean, it will feel clean to employees and customers. 

For more information on Electrostatic Sprayers, call our COVID-19 Sanitation Specialists: (562) 392-3007

*At SERVPRO® we use a proprietary disinfectant called SERVPROXIDETM, an EPA registered, stabilized chlorine dioxide based disinfectant and sanitizer. 

What is the Difference Between Cleaning, Disinfecting, & Sanitation?

6/25/2020 (Permalink)

commercial building with SERVPRO logo How Clean is Your Facility? (562) 392-3007

Has your facility been sanitized, or just cleaned? What if something needs to be disinfected? What does that mean? Do these terms really differ that much? Does it matter? With the presence of COVID-19, many facilities are rethinking what 'clean' means to them. Consider how understanding these terms better will help you keep your facility safe and healthy.

Let's consider an example...

Think about a toilet in your commercial facility. According to the CDC, "Cleaning removes germs, dirt, and impurities from surfaces or objects.” 

  • On the toilet we see visible waste & germs on the seat and handle. Cleaning would involve wiping those surfaces clearing the visible waste & germs. But is it really clean? Although the visible waste and germs are gone, they’re still present on a microscopic level. So they need to be disinfected.

“Disinfecting kills germs on surfaces or objects.” 

  • Here we’ll apply a disinfectant spray to the toilet seat and handle, killing the germs & bacteria left, not allowing them to germinate. Although dead and dormant, those germs are still present on those areas.

Sanitizing lowers the number of germs on surfaces or objects.” 

  • To sanitize, you can use disinfectant wipes or microfiber cloths to wipe away the bacteria left.

The level of cleaning you choose will depend on your facility, i.e food service, school/daycare facility, or commercial office.

The possible presence or exposure to viral pathogens will require a higher level of cleaning and sanitation, a level that most cleaning companies or janitorial workers aren't able to accomplish. 

To consult with a SERVPRO® Certified Specialist regarding your facility, contact us at (562) 392-3007

"Back to Work - CLEAN & READY!"

4/24/2020 (Permalink)

Office space with servpro logo and text, Get Back to Work Safely Are you concerned about going back to Work or School? Get Back to Work - CLEAN & READY!

Are you concerned about going back to Work or School? No doubt you may wonder, has this area been properly cleaned or sanitized? Such a question can create doubt in your mind.

We want to eliminate that doubt. That's why SERVPRO® of Downey has started the Back to Work - CLEAN & READY initiative.

THE GOAL:

  • The goal of this initiative is to partner with businesses and schools, sanitizing all spaces on those properties. Minimizing any concerns or doubts that any employees, students, or visitors would have.

If you have a custodial crew at your site, they are no doubt doing a great job cleaning, however the COVID-19 pandemic may require more consideration. 

THE BENEFIT TO YOU:

  • Having a nationally recognized company, like SERVPRO®, perform and document  final sanitation services would help create public confidence, but more importantly, it would make coming back to work or school feel safe.
  • This program includes a training that educates all stakeholders and staff members on the effective cleaning and sanitation methods. Afterwards your custodial staff or SERVPRO® can do a final cleaning/sanitation using proper cleaning techniques. SERVPRO® will document, inspect, and then perform a final ULV fogging service in every classroom or office. This will ensure that surfaces and even hard to reach places are disinfected.

Our goal is keep people safe, healthy, and educated as we start going back to work and school. 

To find out more information on our Back to Work - CLEAN & READY program, call us at (562) 392-3007

SERVPROXIDE: For Your Sanitation Needs

3/23/2020 (Permalink)

ServprOXIDE Bottle SERVPROXIDETM is an EPA registered, stabilized chlorine dioxide based disinfectant and sanitizer.

We care about your health and safety.

That's why we use our own hospital grade disinfectant for your sanitation needs!

SERVPROXIDETM is an EPA registered, stabilized chlorine dioxide based disinfectant and sanitizer. 

SERVPROXIDETM carries the EPA’s lowest toxicity rating, requires no PPE for general purpose use and is safe for everyday use. It is designed to kill harmful bacteria, viruses, and mold on hard surfaces and is an effective sanitizer for soft surfaces. The product is fragrance-free with a mild odor that dissipates quickly under general ventilation. The product also serves as an excellent deodorizer, once the source has been removed, that oxidizes and does not mask odors such as fire & tobacco smoke, musty odors, pet odors and stale cooking odors to name a few. It can be used to deodorize internal HVAC systems, and can also be wet fogged or misted through a ULV type mister for deodorization purposes. 

Areas of use include: Homes, vehicles, schools, daycare, gyms, locker rooms, sports gear, hospitals, nursing homes, laundry rooms, veterinary, ambulances, laboratories, restaurants, boats, cruise ships, federally inspected meat & poultry processing plants, farms, animal pens and poultry houses, egg processing premises, hatcheries, swine premise sanitation, refrigerated storage units, airplanes, trains, trucks, buses & automobiles. 2 year shelf life.

Cleaning-up After Marijuana Grow Operations

11/1/2019 (Permalink)

With the increased legalization of Marijuana, many are starting grow operations of their own. Such operations are concealed from the knowledge of other residents and landlords. 

The concealed nature of growing marijuana promotes toxic levels of mold due to warm, humid conditions that exist. Chemicals are also used in the process, making a grow operation a toxic environment. 

Due to such environments, Law Enforcement who shut down these illegal operations suffer from exposure to such mold and chemicals. PPE and Respirators must be used to avoid contact. These safety measures help protect ones health and odors from sticking on clothing. 

Risks involved in growing operations include:

  • Damaging moisture
  • Toxic levels of mold spores
  • Poor electrical installation
  • Toxic chemical & Biological contamination
  • Offensive odor

Landlords who are faced with the daunting task of cleaning up grow operations do not need to worry. SERVPRO® of Downey specializes in cleaning and remediation. We closely follow IICRC guidelines on Mold and Remediation for Illicit Drugs. If you are faced with a grow operation clean-up, don't go at it alone, call SERVPRO® of Downey. 

Teach Youth to Prepare for Disasters

9/13/2019 (Permalink)

If you are a parent, no doubt your child's safety is of upmost concern to you. You worry about them at school, at their friends house, and when they play outside. 

When it comes to safety, your preparedness has a direct impact on your child. If you are not prepared, your child isn't prepared. So how can you teach your child about preparedness?

Review Your Emergency Plan with Your Children

Have a plan, and be sure your children are aware of it. Help them prepare their own Go Bag, and include their favorite toy or book. If they have medication, be sure that's included too.

Keep your children prepared with this Activity Book, or with these Ready 2 Help cards.

Create a Communication Plan

If your children are teens or pre-teens, teach them how to communicate in case the family isn't all together. Who will they contact? Do they have an emergency back up contact? Include their social media and that of their schools in the communication plan. These allow you to get fast updates.

In case of a disaster, your children can be safe. Teach them to #BeReady and #PrepareNow!

Make a Plan to Prepare for Disasters

9/6/2019 (Permalink)

There's nothing like when a good plan comes together. One of the best plans someone can make is to plan for disasters.

Ask yourself these questions: What will I do if there's a fire at my home or work? What if there's an extended power outage? If my family aren't together, how will we regroup? Am I prepared to evacuate and leave?

Your answer to those questions might say whether you need a plan or not. What's the first step? 

Have a conversation with your family, make a plan, and practice it. Follow alerts on social media from emergency & weather responders. 

We never know when a disaster will happen, being prepared will help reinforce our families safety. How do we teach our youth this fundamental? Our next article will focus on that.

Prepared, Not Scared

8/26/2019 (Permalink)

This September is National Preparedness Month. The theme this month is Prepared, Not Scared.

Disasters and Emergencies can be scary, being prepared helps alleviate some of that fear. That's what #NationalPrepMonth is all about, being prepared for the unexpected. 

National Preparedness Month is broken up into 4 weeks. Each week we'll be posting a blog on the given topic.

  • Week 1: Save Early for Disaster Costs.
  • Week 2: Make a Plan to Prepare for Disasters.
  • Week 3: Teach Youth to Prepare for Disasters.
  • Week 4: Get Involved in Your Community's Preparedness.

Follow the conversation online on our website. Be sure to follow our social media to stay up to date with all things #NationalPrepMonth like Blog Posts and helpful information we'll be posting on social media. #PrepareNow

Cleaning & Sanitizing Your Commercial Kitchen

8/15/2019 (Permalink)

The cleaning of a commercial kitchen in Downey.

According to the CDC, 1 in 6 Americans get sick from contaminated foods and beverages each year, while 3,000 die. 

That statistic gives proof that restaurant & kitchen cleanliness is crucial. That's a fact whether it's a school cafeteria or a 5-star Michelin restaurant. Kitchen managers do well to follow strict food safety regulations when it comes to handling food in their kitchen and maintaining a sanitary commercial kitchen.

Aside from the strict internal regulations on cleaning, for facilities to ensure all areas of their restaurants are properly cleaned they may look into these trouble areas:

The Kitchen Floor: A clean kitchen floor usually means a clean kitchen. These floors sustain foot traffic, fallen food, and grease from machines. If not cleaned properly they can become a breeding ground for bacteria and vermin. Thorough sweeping, from corner to corner, under all equipment and washed with cleaning solution will ensure a sanitary floor. 

The Refrigerator: Daily cleaning of refrigerators, walk in or stand alone, will prevent cross-contamination of foods. Wiping down these units will also prevent mildew, a type of fungus.

Dumpster Zones: Although dumpsters are typically on the exterior of a restaurant, they can easily get over looked in the process of cleaning. The cleaning of this area can prevent foul odors, vermin, and hard grease and oil stains. It can greatly improve the appearance of your facility.

Remember, a cleaner kitchen is a healthier kitchen. 

Does Dead Mold Need to Be Removed?

4/22/2019 (Permalink)

Something that's just as bad as mold is the information we find on the internet. It's not always accurate.

This is especially true with the topic of mold. It's often misunderstood, as is the process of how to safely eradicate mold. This is primary because of the lack of regulation in the mold remediation industry.

Here are two common misconceptions in the mold industry:

1) Bleach Kills Mold...When bleach comes into contact with organic material its effectiveness is greatly reduced. The amount of bleach and concentration you'll need to remove mold will most likely damage the material or structure before killing the mold.

Keep in mind: Bleach is not addressing the 'cause' of the mold. If moisture and humidity issues are still present, those would need to be addressed before the mold.

2) Dead Mold Doesn't Need to Be Removed... First off, dead mold is dormant or not actively growing. It needs moisture and humidity, as stated above, for it to flourish.

Here's what some "mold professionals" are doing. They offer a "simple, kill in place solution". It may be a sort of fogging or spray. After they perform this they do not clean up the dead mold. Why? Because they know they can convince you the mold is no longer harmful. But they know it will grow back once moisture is reintroduced, and if it grows back guess who you're gonna call again? Yup those guys.

Key Takeaway:

  • There is no one solution to kill mold. The cause must be treated, then the mold is to be professionally mitigated so all mold, dead and growing, can be removed.

For more information on Mold contact us at: (562) 392-3007

What Kind of Person Am I Hiring?

11/5/2018 (Permalink)

With most industries, there's always scam artists. People who want to take advantage of other people. We deal with allot of people in the restoration industry and have come across our fair share of scam artists too.

We make it our highest priority that who we're doing business with shares our same level of customer service. The customer deserves to be informed and protected. Companies who offer referral fees could undermine our focus to put the customer first, we refuse to work with them.

Consider this real life example of Jose Manual Villa, a public adjuster. He stole a total of $400,000 from fire damage victims. He did not have the customers concern first. (http://www.insurance.ca.gov/0400-news/0100-press-releases/2016/release103-16.cfm)

We avoid people and businesses that operate that way and do our best to make sure the customer avoids them too.

Don't Let Remediation Be Your Nightmare

11/5/2018 (Permalink)

We know the feeling, the feeling after a long day of work. The feeling that you just can't take on anything else. You've finally go on that vacation, you clear your mind and rejuvenate your body. Then when you get home, you're welcomed by a flooded house. Anxiety and stress begin to rear their ugly heads once again. The remediation process can seem like a nightmare. Your floors are ripped up, some of your drywall is torn out, and not to mention a portion of your belongings are damaged. True, the remediation process is not always easy. Our job isn't to make this situation harder for you. Our goal is to get your house/business back to normal as quickly as possible and with great care. If you have a disaster at your house or business, take a deep breath, relax, and let SERVPRO® of Downey handle the mess. You have enough to worry about already. #HereToHelp

Earthquake Preparedness

10/18/2018 (Permalink)

Earthquakes can happen anytime, without warning. The shaking usually lasts less than 1 minute, but that minute can cause great disaster as most of us saw in Mexico 2017. Aftershocks follow but are typically less severe then the initial shock.  Are you prepared for when an earthquake happens?

What to do During an Earthquake:

If you're in a building or home, Drop, Cover, & Hold On. Best place to be is under a table sturdy desk. Stay away from windows, glass, or any objects that might fall or break.

If you're outside, move away from any buildings, streetlights, or electrical wires. And don't forget to Drop, Cover, & Hold until the shaking stops.

If you're driving, stop the car as soon and as safely as possible. Operating the car may be difficult with the shaking.

What to do After an Earthquake:

Assess the damage of your location. Clean up any glass or fallen items that may have broke during the earthquake. 

If you're trapped somewhere, stay calm. Use your phone to get help. Knock on a pipe or wall so authorities can locate you. 

Have your Go-Bag ready and prepare yourself for aftershocks.

SERVPRO® Technology: Hydroxyl & Ozone Generators

10/1/2018 (Permalink)

What are Hydroxyl & Ozone Generators: These generators work hard at removing odors. Both use Ultra Violet light to break down odor molecules. Ozone generators though have to be set up in unoccupied areas, whereas Hydroxyl generators have more leisure. Because of this standard, Ozone usually is quicker and more effective. Hydroxyl may just take longer to work around everything in the occupied space.

Why are they important: Both of these machines do their job well at removing odors in the air as well as materials where odor is present. That's what makes them so effective and useful. Do you have a musty smell from a water damage or the smell of smoke from a fire? No worries, these machines can make your house smell like home again.

3 Things Every Customer Should Know About Mitigation Companies

10/1/2018 (Permalink)

This is interesting data from our SIU department we thought you readers would appreciate.

Unlike most mitigation companies, we have a Special Investigation Unit (SIU). From over 1500 investigations performed for Insurance Carriers, Property Managers, Cities, etc, we have aggregated & analyzed the data from the last couple years.

Here are 3 Things All Customers Should Know:

1. OVER 90% of the time the customer was OVERCHARGED an average of 40-60%.

2. Industry standard for drying is 3-5 days (per IICRC). In most cases mitigation companies are charging for 10 days or longer. Have you ever asked them “Why”?

3. 99% of the time mitigation companies cut the drywall, have you ever asked "Why"? In many instances, IICRC guidelines recommend “in-place drying” since it is safe and reduces cost.

We fully understand that mitigation and/or restoration companies stand to make a lot less money on each project. However, the benefits to you are reduced: Cost(s), Business Interruption, and Overall Collateral Spend.

Accidents happen, but that doesn’t mean you have to be a victim! - If you feel you have been overcharged, send us an old estimate and we’ll do a ‘quick review’ for free. Maybe you are one of the lucky 10%.

We hope one day we can work together…SERVPRO® of Downey puts its partners before its pocketbook.

Building Safety Month

4/27/2018 (Permalink)

Disasters are overwhelming....

We can't, however, stop them from happening. But we can prepare for them. Making sure your family is prepared before a disaster is crucial.

  • Have a Family Disaster Plan

    Make sure everyone has enough food and water. Have any important documents easily accessible. Review your evacuation route and meet up points with your family.
    Review the plan when necessary to update any changes.
  • Building safety

    Codes are put in place to make sure you're getting the upmost protection for your home or business. When those codes are followed and exceeded, you can be sure your home or business is ready to withstand any disaster.

To learn more about National Building Safety Month visit: https://www.iccsafe.org/about-icc/building-safety-month/2018-building-safety-month/